Service protection with DJI Care Refresh
DJI Care Refresh is a service protection plan for your drone which, for a small additional fee, will provide you with two replacements of damaged equipment per year. It covers damage caused by collisions or contact of the product with water, among other things. The damaged equipment will then be replaced with a new or as-new equipment. The service package can be activated once within 48 hours of activation (first start-up) of the drone or at a later date after sending a verification video to DJI. It is also possible to extend the protection - simply buy an additional annual plan (up to two times - you get up to 3 years in total). Moreover, during the validity period of the service, the manufacturer's official warranty applies.
DJI Mini 4 Pro
For the DJI Mini 4 Pro drone, the price of each replacement under DJI Care Refresh is 479 PLN. The price of the Flyaway service is 3349 PLN*.
*When reporting directly to the manufacturer, the replacement amount may change depending on the current exchange rate.
Flyaway service coverage
DJI Care Flyaway is an additional service within the DJI Care Refresh service plan, which allows you to receive a brand-new drone if the previous one flies away for unknown reasons and cannot be recovered. If the drone is lost through carelessness, all you need to do is pay the appropriate service fee to receive a brand-new product. The service is available to all users who have purchased DJI Care Refresh protection (applicable to selected drone models) - including those who purchased it before the introduction of the Flyaway service.
- DJI Care Refresh (annual plan) offers two replacements and one-time use of Flyaway coverage.
- DJI Care Refresh (2-year package) offers four replacements and two-time use of Flyaway coverage.
Activating Flyaway coverage
To use Flyaway Coverage, users must link their DJI account and their remote controller with the drone using the DJI Fly app. If they do not do this before the device possibly flies away, they will not be able to benefit from the replacement service.
Extended warranty
Users of devices such as DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 may also receive additional benefits. If you do not use the Care Refresh service even once during its validity period, you will receive as a reward an extension of the warranty by one more year.
How to activate DJI Care Refresh
1. activate the code at the address: https://support.dji.com/care/active.
2. During the activation process, you must provide the content of the Care Refresh code, the device serial number (located directly on the product) and the details of the person activating the package (name, email address).
3. the service package will be activated and automatically assigned to the appropriate region. You will receive confirmation of the DJI Care Refresh activation by email. Your drone is now protected!
It is also possible to assign DJI Care Refresh to your product after 48 hours from activation. To do this, you will need to send the manufacturer a verification video showing the condition of the device. Detailed information and a sample video can be found at the following address: https://repair.dji.com/en/djicare/customerupload.
When an accident happens
The procedure for dealing with an accident is straightforward. All you need to do is report the accident and send the damaged equipment to DJI's warranty service - don't forget to note that you are using DJI Care Refresh. After receiving the repair quote, you can choose whether to accept it or prefer to use the service replacement option. When you choose the second option, you only need to pay the applicable fee - you will receive the replacement device with priority, and if you are in the same region where the DJI Care Refresh service was purchased, shipping will be paid by the manufacturer!
1 The user reports the defect and sends the drone to the DJI service centre in Germany with a note that they are using the DJI Care Refresh service.
2. the user receives a repair quote and based on it decides whether the repair/replacement will be carried out for a fee or under DJI Care Refresh.
3. after choosing DJI Care Refresh, the user pays the replacement fee and receives another device or new spare parts, i.e. gimbal, camera, propellers.
4. the replaced product is delivered to the user with priority and free shipping.
Qualities covered by DJI Care Refresh
By purchasing DJI Care Refresh, you protect your drone, among other things, from falling, drowning, collision or an incident caused by signal interference of the equipment. DJI Care Refresh also covers accidents caused by operator fault.
- User error.
- Signal interference.
- Collision.
- Drowning (The condition for coverage is to bring the broken drone to the manufacturer's service centre).
- Crashing.
DJI Care Refresh does not cover
1) Lost or partially lost drone, gimbal shaft or accessories.
2) Theft or abandonment of the product.
3) Damage caused by flying in unsuitable weather conditions.
4) Transmitter, additional accessories.
5) Intentional loss of the drone.
6) Damage to the casing that does not affect the operation of the product.
7) Direct or indirect damage caused by natural forces.
8) Defects that occurred outside the validity period of DJI Care Refresh.
9) Additional fees related to upgrading the model or improving its operation.
10) Defects resulting from modifications that are not in accordance with the recommendations in the User Manual, or from using incompatible batteries and charger.
11) Defects resulting from the use of unauthorised accessories, batteries or software.
