You have the right by low to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, or not of satisfactory quality.
Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused and complete.
The following products thus cannot be returned under the Returns Guarantee (unless defective):
- Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;e. Headphones earbuds type
- Sealed audio or video recordings or of sealed software if unsealed by you after delivery;
- Goods made to your specifications or clearly personalized,
- Goods which may deteriorate or expire rapidly;
Returns Costs and Methods
Kanex Ltd. will refund the cost of sending an item back to us if it’s defective, damaged or incorrect. If your return is not the result of an Kanex Ltd. the cost of the return should be paid by you or we’ll deduct the cost of the return from your refund. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always offer the most accurate return costs and methods available for your item(s).
Please note that certain types of items aren't eligible for cancellation or return under the Kanex returns policy.